Our FAQ's

Showroom Design Process Product Fit Delivery

The Showroom

Do I have to book an appointment to visit your showroom?
Yes, due to the size of our business, we are currently operating an appointment-only system. Appointments can be made by completing a contact form here or by emailing us at sales@phase-3.co.uk 
What is on display at your showroom?

We have a number of full Kitchen displays in the showroom, showcasing our vast selection of door styles and colours, worksurfaces and appliances. We also have Kitchen accessories on display including splashbacks and handles.

The Design Process

How long does the design process take?

No Kitchen project is the same, each is unique with their individual requirements, fitters and (hopefully not) delays. It is therefore, very difficult to establish a set timescale for everybody. We do however, advice the process takes a minimum of 10-12 weeks from initial consultation to delivery. This is dependent upon a number of factors, some of which are unfortunately out of our control. 

Are you able to give me a rough price for my Kitchen without completing a design?

Unfortunately, not. We do however, have some Kitchen design examples and costings available to view in the showroom, which may help you establish an approximate price bracket.  

Do you offer a project management service?

No, we do however aim to work as closely with other services as possible, to ensure a seamless Kitchen installation.

I am having an extension, are you able to provide me with a design off plan?

Of course, bring along your architect design plans to our scheduled showroom meeting and we can discuss your Kitchen requirements. We can then provide you with a design off plan, which can be amended as your project progresses and finalised nearer to completion of your build.

I am finding designing my Kitchen overwhelming, are you able to help me?

Absolutely, we have devised an easy to follow, step-by-step design plan which can be found here

The Product

Do you offer bespoke cabinetry?

Yes. All our cabinetry is made in house, meaning we are able to produce different sized cabinets for our clients’ personal needs, reducing the need for Kitchen fillers and utilising as much of the available space as possible.

I am looking to replace my doors only, is this something you can do?

At this moment in time, we focus solely on full Kitchen refurbishments

Do you sell worksurfaces?

We are able to provide worksurfaces for clients of whom are buying their Kitchen through Phase-3. Unfortunately, we do not sell worksurfaces only.

Do your Kitchens come with a guarantee?

Yes, all our products come with guarantees. Full information can be found in our terms and conditions

Where are your Kitchens manufactured?

At our on-site factory in Bridport, DorsetAt our on-site factory in Bridport, Dorset

The Fit

Do you provide a fitting service?

Unfortunately, not, we are however, able to provide a list of fitters of whom have experience in fitting our product

I have my own fitter, are you able to work with them to ensure a smooth installation?

Of course, during the commitment phase of our design plan, we will meet with your chosen fitter on site, to discuss the Kitchen plans. We will then make any necessary alterations before sending updated plans for sign off.

The Delivery

Will I need to be home for delivery?

Somebody will need to be home to accept the delivery.

How will I know when the Kitchen will be delivered?

Fairly early into the design process, we will discuss your requirements for delivery. This can be altered as the project progresses however, gives us both an approximate completion date to work towards. Once you enter commitment and sign-off stages of the design, we will establish an agreed finalised delivery date with yourselves.